Student Engagement Officer

Student Engagement Officer

Salary: £36,000-£40,000 + Benefits
Location: Field-Based (Covering Surrey, Hertfordshire, London, and Oxfordshire)
Contract: Permanent, Full-Time
Working Hours: 40 Hours per week

The Opportunity

Our client is a market-leading and rapidly growing contract catering specialist within the education sector. They pride themselves on combining deep industry knowledge with modern high-street food trends, encouraging creativity in their kitchens to deliver fantastic, exciting dining experiences for children.

To support their continuous expansion, they are seeking a professional and proactive Student Engagement Officer to join their team. Acting as a vital brand ambassador across multiple regions, you will champion the company’s "Added Value Programme" within schools, driving student participation, supporting contract retention, and building strong advocate networks with clients and parents alike.

Key Responsibilities

• Programme Delivery: Champion and execute the company’s Added Value initiatives across the region, fostering strong, transparent, and long-term relationships with schools and stakeholders.

• Activity & Event Ownership: Manage the complete lifecycle of all engagement activities. Design, organise, and implement a year-round calendar of innovative school events that align marketing initiatives with local client needs.

• Operational Collaboration: Work hand-in-hand with regional operations teams to help them fulfil contract commitments and increase daily meal uptake among students.

• Community Connection: Engage directly with students, parents, clients, and the wider community across multiple platforms (including marketing and social media) to enhance service visibility.

• Continuous Improvement: Track the outcomes of your engagement activities, gather feedback, and continually refine and improve your programmes.

• Compliance & Safety: Maintain a strong culture of Quality, Health, Safety, and Environmental (QHSE) awareness across all on-site activities.

The Ideal Profile

• Experience: A proven track record of delivering successful customer engagement, marketing, or value-added initiatives—ideally within an education, hospitality, or community-led environment.

• Communication: Exceptional communication and PR skills, with the confidence to interact with people at all levels—from young students and parents to senior school clients.

• Organisational Skills: Highly organised and proactive, with a flexible approach and the ability to manage workloads across a large geographical patch.

• Qualifications: GCSE-level education (or equivalent) alongside a Level 3 in Customer Service (or equivalent experience). Food Hygiene certification and QHSE training are essential.

What’s On Offer

• Financials: Highly competitive basic salary with a secure company pension.

• Health & Security: Comprehensive Private Healthcare and Life Insurance cover.

• Time Off: 25 days annual leave plus an additional day of paid leave for your birthday off!

• Career Trajectory: Join one of the UK’s fastest-growing independent businesses with "no ceiling" on where you can take your career, backed by brilliant learning and development programmes.

Note: Because this role involves direct, regular contact with schools and young people, an enhanced DBS disclosure will be required.

Pineapple Recruitment is acting as a Recruitment Agency on behalf of our client for this vacancy.