Service and Technical Operative

Job Description

Job Introduction

About Us:

Our client are a top provider of high-quality drinks machines and are all about promoting health and well-being through good hydration. They’re also dedicated to sustainability and actively working to reduce plastic waste.

They are looking for a Service & Technical Operative to join our team.

Package Description:

This role is:

  • 37.5 hours per week - Monday to Friday
  • 52 weeks per year
  • £28,000 per annum
  • The role is on the road with availability required for travel around the UK, as well as time at Head Office in Worcester with the team and the machine lock-up.

You will also benefit from:

  • Working for a fast-growing company who would like you to grow with them
  • A dedicated L&D team to support you in developing your skills including apprenticeships and training courses that are available for everyone.

The role:

As a Service & Technical Operator, you will be driving to customer sites to deliver, transfer and uplift Refreshment machines on behalf of the company. You will be maintaining the machines, (replacing parts, servicing, cleaning, brand standard checking), for which training will be given. The role is on the road as well as time at Head Office with the team and the machine lock-up.

Main Responsibilities:

Deliveries & Collections

  • Ensuring machines are clean and fault free before leaving site.
  • Collection and deliveries of vending equipment.
  • Accurate recording of information required in the management system
  • Reporting of any customer feedback.
  • Communicating with client to arrange deliveries and collections.

Technical Support

  • Understanding the manufacturing process, set up of all equipment and be able to use methods in problem solving.
  • Offer technical support over the telephone/email.
  • Complete first line vending machine maintenance support.
  • Report any issues and completion of any service tasks to head office before leaving site.
  • Carrying out of planned and unplanned maintenance.
  • Site surveys
  • Keep up to date with changing equipment/technologies.

Event Support

  • Support the team with Client Events
  • Ensure equipment and supplies are available for the event.

Company Vehicle

  • Check your vehicle is load safely, and securely to ensure items remain free from damage.
  • Ensure company vehicle is clean, tidy and report any issues immediately.
  • Immediately report any vehicle damage.


  • Direct customer contact and must be experienced at dealing with customers and third parties and be responsible for presenting our company professionally to customers
  • Daily organisation and time management including maintaining and prioritising own schedule are key to this role.
  • Be able and willing to work away from home to support the maintenance in our national customer coverage.

Ideal Candidate:

  • Must have a full clean driving license
  • An engineering background would be preferred however not essential
  • Ability to converse with customers/suppliers clearly and politely
  • Presentable with an air of confidence
  • Availability to travel around the UK
  • The want to learn as training will be provided and so being interested in maintaining machines help
  • Physically able to lift and move machines
  • Happy to work alone although there is team that can be contacted

Our client expects all staff to share our commitment of safeguarding and promoting the welfare of children/young people and an enhanced DBS disclosure will be sought by the company. Please also note, It may be necessary for this role to be removed before the closing date due to the volume of applications we receive.

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as Recruitment Agency.

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  • Location Icon Location Worcester, United Kingdom
  • Salary Icon Salary £28000 - £28000
  • Reference Icon Job Reference REF1154
  • Calendar Icon Posted on Posted on 15 March 2024
  • Category Icon Category Contract Catering
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