Senior Spa Therapist Ascot

Job Description

Our client is a 5* luxury traditional country house hotel with an eccentric spirit. Our client values are the fundamental spirit on how they reach their goals. As an ambassador of the company you will be entrusted with their values and expected to further enrich their "We Care culture": Passion - Personality - Respect - Working Together - Innovation

We are looking for a Senior Spa Therapist to join our client in Ascot.

About the role:

As an employee, you are expected to provide the guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.
As Senior Spa Therapist you will be responsible to organize and lead the therapy team, to train and develop the therapists in the brand standards and focus on individual development of the therapists

Main responsibilities:

  • To produce the therapist rota to support the demands of the business
  • Assist in loading the rota onto the payroll system
  • To carry out weekly emergency alarm checks for the spa treatment rooms and record on relevant H&S paperwork
  • Order treatment room stock and keep accurate room inventories
  • Carry out monthly stock count of the professional stock and record accurately on spa soft inventory management system
  • Carry out regular grooming checks for the therapist team
  • Be responsible for ensuring that therapists are aware of all changes to their schedule
  • Be proficient to handle membership enquiries, provide information, carry out show rounds for potential members and VIG guests
  • Ensure all daily/weekly procedures are being carried out by the spa therapists
  • To assist housekeeping to complete towel counts including assessing the quality of the spa linen stock
  • To be available to carry out all treatments on VIG guests or any guest if required
  • To assist in keeping all areas of the Spa clean, tidy and perfectly presented and specifically the relaxation room and spa treatment rooms
  • To attend the morning meeting in the absence of the Spa management
  • Update weblog every day and report any issues to spa management
  • Carry team investigation meetings if required to do so
  • Support all spa events and promotions taking direction from the Spa Management

Qualifications & Requirements:

  • Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent
  • Minimum NVQ Level 3
  • Previous experience of managing and leading a team
  • Previous experience in a five star spa environment
  • Attention to detail
  • Strong organizational skills
  • Excellent presentation standards
  • Strong customer service skills
  • Ability to write and train the team in SOP’s and Risk Assessments
  • Experience in inventory management, stock taking and stock ordering

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as Recruitment Agency.

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  • Location Icon Location Berkshire, United Kingdom
  • Salary Icon Salary £30000
  • Reference Icon Job Reference REF1125
  • Calendar Icon Posted on Posted on 27 February 2024
  • Category Icon Category Hospitality
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