Restaurant Host/Hostess- Ascot

Job Description
Our client is a 5* luxury traditional country house hotel with an eccentric spirit. Our client values are the fundamental spirit on how they reach their goals. As an ambassador of the company you will be entrusted with their values and expected to further enrich their "We Care culture": Passion - Personality - Respect - Working Together - Innovation

We are looking for an Restaurant Host to join our client in Ascot.

About the role: 

  • To provide a professional and courteous welcome within the restaurant and across the ground floor of the hotel
  • To maximize the business opportunity by optimizing the reservations and table allocation
  • Ensure consistently outstanding service to guests and maximize business potential
  • Ability to communicate information to the kitchen and restaurant to help deliver exceptional service.

Salary: £27,700 + Guaranteed Service Charge/ 40 Hours per week

Main Responsibilities: 

Host tasks:

  • To greet, welcome &  provide hosting services to create a seamless journey and outstanding Brand experience for hotel guests
  • Host and manage guest arrival and seating: welcome, meet, greet
  • Assist guests with their coats.
  • Ensure guest table is clean and prepared prior to service
  • Provide clean and up to date menus
  • Coordinate reservations & table allocations to optimize business opportunities & maximise guest satisfaction
  • Answer all telephone calls in a courteous and friendly manner within three rings 
  • Display thorough knowledge of special events, promotions, hotel information and other F&B outlets.
  • Explain and actively sell products and facilities, both on the telephone and in direct guest contact
  • Take and process all reservations as necessary in accordance with the Restaurant Reservations and Hotel policy 
  • Maintain all files for past and future bookings & refer special requirements to the Manager
  • Assist with service as required
  • To perform all reasonable tasks designated by the Manager
  • To act as a team player,  by proactively seeking  information & providing clear & effective communications with all team members
  • This role holds specific responsibility for money, you will be required to handle cash & perform other billing transactions

Qualifications & Requirements: 
  • Previous experience in a luxury hotel environment
  • Experience within an operational role
  • Knowledge of food & beverage
  • Excellent written and verbal English
  • Immaculate presentation
  • Administration experience and ability to use Microsoft Office packages

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as Recruitment Agency
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  • Location Icon Location Berkshire, United Kingdom
  • Salary Icon Salary £27777 - £27777
  • Reference Icon Job Reference REF1273
  • Calendar Icon Posted on Posted on 30 May 2024
  • Category Icon Category Hospitality
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