Night Manager

Night Manager – Luxury Hotel & Event Venue | Berkshire Countryside
Full-Time | £30,000 per year

The Opportunity
A beautifully restored countryside hotel in Berkshire is seeking a skilled and personable Night Manager to join its front-of-house team. The venue offers refined dining, a stylish bar, and hosts a variety of events including weddings, private parties, and corporate functions.

This is a fantastic opportunity for someone who enjoys working independently, providing excellent guest service, and ensuring the smooth running of the hotel during night hours.

Key Responsibilities

• Guest Experience:

  • Ensure all guests receive a warm and personalised welcome, anticipating needs and actioning requests promptly.

  • Build relationships to encourage guest returns, and ensure all regular and VIP guests are known and cared for.

  • Handle, follow up, and communicate any comments or complaints, escalating to relevant HODs/Managers when necessary.

• Security & Operations:

  • Ensure all access to the hotel is secure according to policy.

  • Perform security duties, including two required floor walks (one at midnight and one at 4-5am) together with clearing trays in corridors.

  • Complete all incident reports and record any unusual occurrences for the Duty Manager.

• Food & Beverage/Room Setup:

  • Offer and promote the night menu and a drink service (from the bar or room service), ensuring orders are prepared and delivered promptly.

  • Accurately set up and check rooms for meetings and private dining according to guest specifications and hotel standards.

• Administration & Handover:

  • Accurately complete the Daily Brief and deliver it to all departments for the following morning.

  • Complete administrative tasks, handle reservation enquiries, and be fully conversant with current offers and hotel regulations.

  • Check in late arrivals and check out early departures promptly.

What We're Looking For

• Experience: At least 1 year of experience in Hospitality is required.

• Skills: Excellent communication skills, a professional, punctual, and thoroughly organised approach.

• Systems: Experience with Opera systems is preferred, although training will be provided.

• Health & Safety: Full awareness and compliance with all departmental Fire, Emergency, and Bomb procedures to ensure the safety of people and property.

Why Apply?

• £30,000 per year
• Free parking and on-site canteen
• Complimentary gym membership
• Staff referral programme
• Supportive team and opportunities for career growth
• Work in a spectacular countryside mansion with a rich history

Pineapple Recruitment is acting as a Recruitment Agency on behalf of our client for this vacancy.