Night Guest Service Manager- Ascot

Job Description
Our client is a 5* luxury traditional country house hotel with an eccentric spirit. Our client values are the fundamental spirit on how they reach their goals. As an ambassador of the company you will be entrusted with their values and expected to further enrich their "We Care culture": Passion - Personality - Respect - Working Together - Innovation

We are looking for an Night Guest Service Manager to join our client in Ascot.

About the role: 

As the Night Guest Service Manager you will be required to lead the Front of House operation on a nightly basis in order to provide an exceptional guest experience, from arrival through to departure as well as anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times.

Salary: £31,827 + guaranteed service charge/ 40 hours per week

Main Responsibilities: 
  • Duty Manager responsibilities – to oversee the nightly running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences. 
  • Ultimately responsible for the provision of a seamless guest experience. 
  • Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
  • Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
  • Ensure a lobby presence  at all times especially peak times. Greeting and meeting with guests.  Ensuring all VIP Guests are met. 
  • High engagement with guests throughout their stay to make them feel at home and create the warmth of the hotel. In addition promoting hotel services and facilities.
  • Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis. 
  • Daily reporting – nightly reports
  • Run end of day using the hotels operating system 
  • Create daily briefing sheet
  • Send out report pack to HOD’s
  • To coordinate with all hotel departments by anticipating and communicating guests needs. 
  • Daily Inspection of  Front of House/ Back Office areas and guest rooms. 
  • Following up on guest complaints and queries from the day
  • Live our values on a daily basis through being a brand ambassador.
Health & Safety
  • Comply with all statutory and company health and safety, fire, bomb and security regulations 
  • Ensure job required certificates are kept up to date


  • Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
  • You may on occasion be required to adjust your hours of work to cover the hotel needs

Qualifications & Requirements: 
  • Hospitality degree
  • 5 star experience
  • Previous Duty Manager experience 
  • Computer Management system
  • Customer orientated
  • Good written and spoken English
  • Good organization
  • Team player
  • Opera Knowledge is desirable 
  • Full and Clean Driving License

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as Recruitment Agency
Apply Now
  • Location Icon Location Berkshire, United Kingdom
  • Salary Icon Salary £31800 - £31800
  • Reference Icon Job Reference REF1335
  • Calendar Icon Posted on Posted on 04 July 2024
Apply Now
Cta Image