Lounge Manager - Sussex

Lounge Manager

Location: Sussex
Salary: £35,000 per annum
Contract Type: Permanent
Hours: Full-time, working flexibly 5 days out of 7 (40 hours per week)

An exciting opportunity has arisen for an experienced Lounge Manager to join a prestigious four red star hotel in the heart of Sussex. This role involves leading a dedicated, professional team and becoming an integral part of the senior leadership team. The department offers a high-level service in elegant lounge areas, serving morning coffee, light lunches, and traditional afternoon teas.

Key Responsibilities:

• Oversee the complete operation and administration of the Lounge department

• Be a welcoming presence in the Front Hall/Lounge area, greeting guests, presenting menus, and taking orders

• Maintain the highest level of guest service and supervision

• Establish and maintain service standards in conjunction with the Food & Beverage Manager

• Ensure that all food and beverage offerings are of the highest quality

• Act as an ambassador for the establishment, promoting all services and events

• Foster a sales-driven culture within the department, encouraging up-selling

• Maintain strict control over food, beverages, and equipment, ensuring accurate stock checks

Key Skills & Attributes:

• Warm, personable, and committed to delivering outstanding hospitality and service

• Proven track record in leading, mentoring, and developing a team

• Strong ability to build relationships with guests and colleagues

• Organised, detail-oriented, and able to coordinate with other departments for seamless service

• Confident in handling guest feedback in real-time

• Well-presented with excellent attention to detail

• Strong communication skills with fluency in spoken and written English

• Ability to remain calm under pressure and lead by example

• Positive attitude with a passion for hospitality

• Computer literate

Why Join?

This prestigious hotel is committed to staff development and offers a fantastic working environment with a supportive leadership team. Many of the current team members have progressed from junior roles, benefiting from structured training and promotional opportunities.

Benefits Include:

• Competitive salary above the living wage

• Generous share of monthly service charge

• Career development opportunities with accredited training providers

• Enhanced holiday entitlement & long-service reward scheme

• Employee Assistance Programme (Hospitality Action)

• Complimentary meals provided by the hotel's talented kitchen team

• Free on-site parking

• ‘Refer a Friend’ bounty incentive

• Recognition awards for exceptional customer service

• Reduced price stays across affiliated hotels, with a guest-like experience

• Discounts on spa treatments, food, and beverage services

• Provided uniform

• Smart Pension Scheme with access to exclusive rewards and discounts

• Access to Wagestream for real-time earnings tracking, savings, and financial health tools

Due to the hotel’s rural location, candidates will require their own transport.

If you are an experienced hospitality professional looking for your next career move, we encourage you to apply. This role offers a fantastic opportunity to join an esteemed hotel and work in a rewarding and inspiring environment.

Pineapple Recruitment is recruiting for this role on behalf of our client and is acting as a Recruitment Agency.