Pineapple Recruitment has teamed up with an exceptional business based in Worcester to appoint an ambitious HR Manager. Taking total operational ownership of first-line ER triage, key compliance controls, you’ll be the strategic bridge between advisory excellence and executive leadership.
About the Role: In this key leadership position, you will lead the first-line HR Advisory service, managing a dedicated team of HR Advisors to deliver a responsive, high-quality service to clients. You will hold operational oversight of employee relations (ER) triage, key compliance frameworks (including Right to Work and DBS), and service performance against SLAs.
Working within a fast-paced environment, you will play a pivotal role in driving process improvements, mitigating risk, and developing HR knowledge content for a modern, digital HR support model.
Key Responsibilities:
Team Leadership: Lead, coach, and develop the HR Advisor team, setting clear performance standards and priorities for first-line HR delivery.
ER Triage & Risk Management: Oversee routine employee relations matters (grievance, conduct, attendance, performance, flexible working) while ensuring complex, high-risk cases are escalated appropriately to HR Business Partners and executive leadership.
HR Compliance Lead: Act as the Subject Matter Expert for Right to Work (RTW) and DBS compliance, leading regular audits and managing third-party vendor relationships.
Service Performance & Reporting: Own case-management tracking and report against SLAs/OLAs, using data and feedback to continuously refine service delivery.
Knowledge & Learning: Lead the creation of practical HR toolkits, guidance, and training for managers, as well as maintaining user-friendly knowledge content for digital and self-service HR tools.
Key Requirements:
Proven experience as an HR Manager, Senior HR Advisor, or Senior HR Generalist.
Demonstrable experience leading, coaching, and developing a team of HR Advisors or a first-line HR/ER service.
Strong, up-to-date knowledge of UK employment law and practical ER case management.
Hands-on expertise in RTW and DBS compliance, audit processes, and risk governance.
Experience managing HR case-tracking tools, SLA/OLA reporting, and service metrics.
Excellent communication and stakeholder management skills with strong commercial awareness.
CIPD Level 5 qualification or higher (or equivalent experience).
If of interest, please apply for a confidential discussion. Pineapple Recruitment Ltd is recruiting for this role on behalf of our client and is acting as a Preferred Recruitment Agency on an exclusive basis.
Location Worcestershire, United Kingdom
Salary £40000 - £45000 Per Annum
Job Reference REF3060
Contract Type Permanent
Posted on Posted on 02 September 2026
Category Human Resources