Housekeeping Supervisor- Ascot

Job Description
Our client is a 5* luxury traditional country house hotel with an eccentric spirit. Our client values are the fundamental spirit on how they reach their goals. As an ambassador of the company you will be entrusted with their values and expected to further enrich their "We Care culture": Passion - Personality - Respect - Working Together - Innovation

We are looking for a Housekeeping Supervisor to join our client in Ascot: 

About the role: 

You will be required to ensure that Housekeeping is carried out safely and correctly and to work with your team to provide the highest standards of cleanliness and comfort for our guests and colleagues.

Salary: £27,500 + Guaranteed Service Charge/ 40 Hours per week

Main Responsibilities:

Housekeeping Operations

  • Supervise and lead a section team of direct reports and cross functional staff
  • Provide day to day direction and allocation of tasks for the team
  • Liaise with other departments and ensure good communication
  • Check all bedrooms, corridors and areas within your section on a daily basis, that they are cleaned and set to the required standards 
  • Be aware of all room statuses, arrival times and follow up all queries
  • Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up
  • Hand in, document, label and store all found property in area provided
  • Make sure Room Attendant services and storage areas are kept clean, tidy and well stocked
  • Assist with stocktaking
  • Report maintenance faults and ensure repairs are carried out
  • Be conversant with all chemical cleaning supplies as per cleaning supply manual
  • Checking of all guest rooms prior to the guest’s arrival and ensure VIP set up
  • Over see the deep cleaning/ spring cleaning schedule is adhered to
  • Adhere to grooming guidelines at all times

People Development

  • To motivate and train team members
  • Participate or lead Departmental & Section team meetings and/or training sessions
  • Assist in induction and on the job training so all staff reach required standards
  • Monitor and evaluate team performance
  • Ensure all team members are enabled to deliver consistently good service
  • Have effective communication within section team and department.
  • Escalate any issues to Senior or Head Housekeeper
Health & Safety
  • Comply with all statutory and company health and safety, fire, bomb and security regulations 
  • Ensure job required certificates are kept up to date


  • Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required

Qualifications & Requirements: 
  • Fluent written and verbal English language
  • Hospitality National Diploma
  • Previous HK Supervisory role
  • Worked in a luxury property
  • HK processes & procedures e.g.. Health &Safety
  • Organised
  • Eye for detail
  • Excellent communicator
  • Team leader

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as Recruitment Agency
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  • Location Icon Location Berkshire, United Kingdom
  • Salary Icon Salary £27583 - £27583
  • Reference Icon Job Reference REF1272
  • Calendar Icon Posted on Posted on 19 June 2024
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