Hotel Receptionist- Tewkesbury

Job Title: Hotel Receptionist
Establishment: Boutique Hotel
Location: Tewkesbury
Salary: £26,000 Per Annum
Hours: 40 hours per week, including evenings and weekends on a rota basis

Job Summary:
Pineapple Recruitment is recruiting on behalf of our client for a friendly and enthusiastic Receptionist to join a vibrant and welcoming team in a busy hospitality environment. This is a fantastic opportunity for someone with a passion for customer service and a desire to deliver memorable guest experiences.

Key Responsibilities:

• Provide a warm and professional welcome to all guests, ensuring a positive first impression
• Handle check-ins, check-outs, and guest enquiries efficiently and accurately
• Answer telephone calls with a courteous and clear manner
• Maintain a high standard of personal presentation and front desk appearance
• Work collaboratively with other departments to ensure smooth daily operations
• Manage bookings and reservations using the hotel’s systems

Skills and Attributes:

• Previous experience in a reception or similar customer-facing role
• Excellent communication and interpersonal skills
• Strong guest focus and a genuine passion for hospitality
• Ability to remain calm and professional under pressure
• Flexible and reliable, with availability to work weekends and bank holidays
• Knowledge of Guestline and Rezlynx systems is advantageous but not essential – full training provided

Benefits:

• Meals on duty
• Uniform provided
• Complimentary gym membership (worth over £700)
• Day off on your birthday after one year of service
• Company sick pay (after qualifying period)
• Generous staff discounts
• Family and friends’ accommodation rates
• On-site parking
• Tips

If you’re ready to join a team that values dedication and hospitality, we’d love to hear from you.

Pineapple Recruitment is recruiting for this role on behalf of our client and is acting as a Recruitment Agency in relation to this vacancy.