Vacancies

Hotel Receptionist - Banbury

Job Description

Job Title: Hotel Receptionist
Employer: Golf Club
Location: Banbury, Oxfordshire
Salary: £25000 - £27,000 + Tips
Hours: Shift Work, including weekends – Full-time, Permanent

The Role:
My client is looking for a dedicated and energetic Hotel Receptionist to join the team and provide a first-class experience for guests. As the first point of contact, you will play a key role in creating memorable experiences for guests, assisting with bookings, guest enquiries, and addressing any issues that arise in a professional manner. The ideal candidate will embody the values of professionalism, integrity, and teamwork, while ensuring the smooth and efficient operation of the front of house.

Key Responsibilities:

  • Meet and greet guests, assisting with their needs and ensuring a warm, welcoming experience.
  • Manage guest accounts and billing, ensuring accuracy at all times.
  • Maintain a tidy and presentable reception area.
  • Handle general office duties including filing, responding to correspondence, and answering phones.
  • Respond efficiently to booking enquiries, providing guests with accurate information about room availability and offers.
  • Process room bookings accurately and promptly, avoiding errors.
  • Communicate effectively with housekeeping, maintenance, and F&B teams to resolve issues.
  • Perform room inspections prior to guest check-in to ensure high standards are met.
  • Assist with additional duties across departments as needed, including F&B and housekeeping.
  • Work in a fast-paced, customer-facing environment with energy, confidence, and professionalism.
  • Resolve guest complaints efficiently and courteously, escalating issues when necessary.
  • Contribute to an environmentally conscious work environment.

Skills & Experience Required:

  • Minimum of 6 months' experience in a hotel reception or similar front-of-house role.
  • A high standard of spoken and written English is essential.
  • Ability to handle high-pressure situations calmly and efficiently.
  • A keen eye for detail and a passion for delivering excellent customer service.
  • Strong communication and interpersonal skills, with the ability to work well in a team.
  • Ability to problem-solve quickly and take initiative when necessary.
  • Personal integrity, reliability, and the willingness to learn and develop.
  • A right to work in the UK and willingness to undertake DBS checks if required.

Additional Benefits:

  • Competitive salary
  • Staff Uniform
  • Career progression opportunities
  • 28 days holiday (including bank holidays)
  • Pension Scheme
  • Access to childcare vouchers
  • Free hot drinks and fruit for staff in the rest room
  • Use of the golf course (restrictions apply)
  • A day off if your birthday falls on a working day
  • 25% staff discount in the restaurant
  • Off-peak access to the fitness suite
  • Free nights in the hotel and reduced rates for friends and family
  • Long service awards
  • Employee Assistance Scheme
  • Bike to work scheme

If you are passionate about customer service and looking to make a significant impact in a friendly and dynamic environment, we would love to hear from you!

Pineapple Recruitment is acting as a recruitment agency on behalf of our client.

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  • Location Icon Location Oxford, United Kingdom
  • Salary Icon Salary £25000 - £27000
  • Reference Icon Job Reference REF1873
  • Calendar Icon Posted on Posted on 05 February 2025
  • Category Icon Category Hospitality
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