Hospitality Manager

Hospitality Manager

Location: Great Yarmouth, Norfolk
Salary: £30,000 P/A 
Contract Type: Permanent

Introduction

Are you an experienced Hospitality Manager with a passion for delivering exceptional care? Do you seek an exciting opportunity to lead hospitality operations in a welcoming, family-oriented care home? Look no further!

About the Client

Our client is renowned for providing exceptional care and support to over 1,500 residents in a safe, welcoming, and nurturing environment. As winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, they consistently rank among the top 20 large UK care home groups for their outstanding care. They prioritize well-being at work, ranking No.1 in the UK (Indeed's Better Work Awards 2023) and boasting a sector-leading 4.7 Glassdoor rating. As a Real Living Wage employer, they ensure dedication is rewarded and valued. Passionate individuals who want to make a difference are welcomed to join their growing family, putting people and residents first.
 

Full Job Description

About the Role

The Hospitality Manager will oversee all aspects of hospitality operations, ensuring our residents receive an outstanding experience. This includes managing food services, activities programs, housekeeping, and maintenance to the highest standards. The ideal candidate will have proven experience in a similar role within a care home, hotel, or hospitality environment, and be knowledgeable about relevant laws, regulations, and policies such as employment and health and safety legislation.

Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager

Key Duties and Responsibilities

• Provide leadership and direction to the hospitality team, promoting a culture of compassion, empathy, and transparency.
• Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef to ensure timely, high-quality meals.
• Develop and implement engaging activities that promote residents' interests, fun, and well-being.
• Maintain a top-notch first impression experience and uphold high cleanliness standards.
• Address maintenance issues promptly to ensure the facility remains in excellent condition.
• Manage the hospitality budget to meet revenue targets while effectively controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well-trained and equipped to perform their roles effectively.
• Uphold compliance with all relevant regulations, health and safety standards, and employment laws, maintaining thorough records.

Skills and Attributes

• Previous experience in a hospitality role, preferably with some hotel experience.
• Excellent communication, motivational, and interpersonal skills.
• Genuine interest in regularly engaging with our residents and their families.
• Strong organisational skills and time management.
• Natural warmth and a passion for providing personalized hospitality.
• Ability to work actively on the floor, not a desk job.

What Will You Gain?

You will enjoy the satisfaction of working with and being supported by an enthusiastic and caring team that places people at the heart of the business. Our client believes that the happiness of their staff directly improves the service provided to residents. You will have ample opportunities to learn and develop your skills, with comprehensive procedures and processes in place to support you every step of the way.

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme.
• Blue Light Card Scheme (enrolment fee reimbursed by the client).
• Full DBS disclosure paid by the client.
• Excellent performance-related bonus.
• Additional bonuses based on excess profit.
• 25 days annual leave plus bank holidays.

Apply today to become a part of a dedicated team where you can make a real difference in the lives of residents and work in a supportive and rewarding environment.

Pineapple Recruitment is recruiting for this role on behalf of our client and is acting as a Recruitment Agency in relation to this vacancy