Head Receptionist- Tewkesbury

Job Description
Job Title: Head Receptionist
Establishment: Hotel Resort
Location: Gloucestershire
Salary: £28,000 P/A

Hours: Full-time, including evenings & weekends

My client is seeking an exceptional Head Receptionist to join the team in an independent, family-owned hotel resort.

The role…
My client are seeking an exceptional, experienced Head Receptionist to join the team in our independent, family-owned hotel, reporting to the Hotel Manager. The role involves leading and motivating the reception team.
As Head Receptionist, you and your team will be the first and last impression for our guests, setting the tone for their visit and ensuring the delivery of outstanding customer service while offering the best guest experience. You must have excellent communication skills, an exceptional eye for detail, and great people skills.
The hotel resort is in beautiful location, fabulous facilities, and stunning décor are complemented by our dedicated team, and that's where you come in.

Key Responsibilities:
  • Manage the team of Receptionists.
  • Oversee team training and development.
  • Schedule the department according to the business needs.
  • Handle all cash, key, and security protocols.
  • Operate and manage all front office systems and procedures.
  • Extensive knowledge of Rezlynx PMS would be an advantage but is not essential.
  • Collaborate with the accounts team to ensure accurate billing and invoicing.
  • Perform Hotel Duty Management when required.
  • Adhere to Health, Safety, Hygiene, C.O.S.H.H, Fire/First Aid Regulations, and legal requirements.

What’s in it for you…
My client are committed to providing exceptional hospitality while creating a vibrant, enjoyable working environment for all team members. Here are just some of the benefits you will receive upon joining the team:
  • Meals on duty
  • Uniform provided
  • Tips
  • Gym membership
  • Day off on your birthday after 1 year
  • Company sick pay after a qualifying period
  • Generous staff discounts
  • Family & friends’ accommodation rates
  • You must be eligible to live and work in the UK without restriction.

Pineapple Recruitment is recruiting for this role on behalf of our client and is acting as a Recruitment
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  • Location Icon Location Gloucestershire, United Kingdom
  • Salary Icon Salary £28000 - £28000
  • Reference Icon Job Reference REF1320
  • Calendar Icon Posted on Posted on 26 June 2024
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