Head of Operations Reports To: Managing Director £50-£70k Location: Worcester, UK
Job Overview: Our Client is an industry leading food, procurement and solutions consultancy helping businesses across Education, Care Sector and Leisure buy better, improve quality and deliver measurable efficiency improvements. The Head of Operations is a senior leadership role responsible for overseeing the day-to-day administrative and operational functions. Delivering best in class customer service and delivery, this role ensures that the company’s operations are efficient, effective, and aligned with the overall business and customer strategy. The Head of Operations will work closely with other senior leaders to drive operational excellence, improve processes, and achieve organisational goals.
Key Responsibilities:
Develop and implement operational strategies that align with the company’s objectives
Oversee the daily operations ensuring that all areas are functioning effectively, Continuously evaluating, innovating and improving operational processes to enhance productivity, reduce costs, and improve quality through best practice.
Develop, deliver and measure excellent customer service strategies including robust metrics aligned to customer Service Level agreements
Collaborate with senior leadership to set operational priorities and long-term planning.
Monitor key performance indicators (KPIs) and operational metrics to assess performance and implement corrective actions as needed
Ensure that all operational activities comply with legal regulations and industry standards
Lead and support projects to drive process improvement initiatives.
Lead, mentor, and develop a high-performing operations team.
Foster a culture of accountability, collaboration, and continuous improvement.
Conduct regular performance reviews and provide feedback to team members.
Develop and manage the operations budget, ensuring that resources are allocated effectively.
Prepare and communicate operational reports to senior leadership.
Oversee the management of performance with suppliers to ensure quality and cost-effectiveness, identifying and mitigating operational risk ensuring that contingency plans are in place to avoid disruption.
Ensure that all operations comply with relevant laws, regulations, and industry standards.
Implement and maintain quality assurance programs to ensure high standards of service and product delivery with regular audit.
Qualifications:
Education: Degree in Business Administration, Operations Management, or a related field. A Master’s degree (e.g., MBA) is preferred.
Experience:
Track record of delivering success within a customer success environment for medium to large sized business
Preference of experience within a consultancy or food procurement organisation
Experience with customer-based systems and technology an advantage
Minimum of 3-5 years of experience in operations management, with at least 5 years in a senior leadership role with a proven record of leadership and development
Skills:
Strong leadership and team management skills.
High levels of Customer Service
Excellent problem-solving and decision-making abilities.
Proficiency in process improvement methodologies (e.g., Lean, Six Sigma).
Strong financial acumen and budget management skills.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Proficiency in using operational software and Systems, P2P knowledge an advantage.
Work Environment: Office environment but there is the opportunity for remote/hybrid working with the occasional travel involved.
Package:
Competitive salary and performance-based bonus
Car Allowance Scheme
Comprehensive health cover and Medical Insurance
Pension scheme
30 days holiday per annum
Professional development opportunities.
--- This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications. Duties and responsibilities may be subject to change based on organisational needs.
Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as a Recruitment Agency.
Location Worcester, United Kingdom
Salary £50000 - £70000
Job Reference REF1912
Posted on Posted on 31 March 2025
Category Contract Catering