Guest Service Assistant Ascot

Job Description

Our client is a 5* luxury traditional country house hotel with an eccentric spirit. Our client values are the fundamental spirit on how they reach their goals. As an ambassador of the company you will be entrusted with their values and expected to further enrich their "We Care culture": Passion - Personality - Respect - Working Together - Innovation

We are looking for a Guest Service Assistant to join our client in Ascot.

About the role:

As Guest Service Assistant you will be required to provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.

Main responsibilities:

Sense of Arrival and Departure

  • To welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
  • To escort all guests when possible.
  • To park cars and retrieve them according to company standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
  • To maintain cleanliness and order on the driveway.
  • To have knowledge of the area including assisting guests with directions.
  • To deliver and collect luggage promptly and according to company standards.
  • To load and unload luggage into guests cars or taxis.
  • Handle all personal items with care so that no damage occurs.
  • To maintain accurate records of the movement of luggage in and out of the hotel.
  • Exceeding the guests' expectations by providing discreet and personalized service.

Buggy Transfers

  • To drive buggies in a safe manner around the estate.
  • To meet all transfers in a timely fashion to deliver a seamless experience.


  • To drive and park guests cars in a safe order.
  • To provide a shuttle service or offer alternative transport within a 5 mile radius.

Team Development

  • To develop a close working relationship with all department colleagues and managers to ensure guest expectations are met.

Health & Safety

  • Comply with all statutory and company health and safety, fire, bomb and security regulations
  • Ensure job required certificates are kept up to date


  • Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
  • You may on occasion be required to adjust your hours of work to cover the business needs

Qualifications & Requirements:

  • Valid clean British drivers license – need to of held it for 2 years minimum
  • Five Star experience
  • Customer orientated
  • Good organization
  • Team player
  • Motivated and well presented
  • Flexible Working attitude

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as Recruitment Agency.

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  • Location Icon Location Berkshire, United Kingdom
  • Salary Icon Salary £21673
  • Reference Icon Job Reference REF1123
  • Calendar Icon Posted on Posted on 27 February 2024
  • Category Icon Category Hospitality
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