Group Manager - Wolverhampton

Our client is a market leading contract catering company specialising in school food. By combining their understanding of the education sector and their knowledge of what’s on trend in the food world, they encourage creativity and excitement in their kitchens, allowing the teams to do what they do best and provide fantastic food experiences for the children.

The Role:

As a Group Manager, you will step into a fast-paced, strategic role with direct responsibility for overseeing the daily operations and services across multiple contract sites within your area. Your role is to not just meet, but consistently exceed client, company, and customer expectations through exceptional service delivery and inspiring leadership.

Main responsibilities:

You will be the vital link between our clients, our teams, and the executive vision, focusing on retention, compliance, and growth.

• Relationship Management & Retention: Build and nurture strong, positive relationships with clients, external providers, and internal teams to guarantee high staff morale and client retention.

• Talent Development: Provide expert support, guidance, and training to all line managers, using proactive supervision and appraisals to drive performance and identify development needs.

• Service Excellence: Ensure a consistently exceptional experience by maintaining the absolute highest standards for our service and food offering across all sites.

• Business Development: Proactively identify new avenues for growth and play a key role in creating and delivering captivating sales presentations to win new business.

• Compliance Leadership: Uphold and enforce the highest levels of compliance with all Health and Safety, Food Safety, and Hygiene legislation across your multi-site area.

• New Business Mobilisation: Strategically manage and assist in the seamless operational launch and integration of all new business wins.

Ideal candidate:

Due to the complex, multi-site nature of this role, we are looking for a highly motivated, adaptable professional with a warm and welcoming demeanour and significant operational experience.

• Proven track record in managing large teams across multi-site operations, preferably within the high-paced hospitality or contract catering industry.

• Extensive experience in managing and compiling complex budgets alongside a strong overall understanding of business-related finances and P&L management.

• Possess exceptional emotional intelligence and customer service skills, with the professional ability to manage complex HR or performance-related issues fairly and effectively.

• Strong, up-to-date knowledge of Food and Safety legislation, coupled with the ability to successfully ensure team compliance across all units.

• A genuine passion for food and service; you keep current with food trends and industry standards and have a real, demonstrable understanding of what excellent service truly looks like.

This role is:

• Monday to Friday working - no more weekends!

• Competitive salary of £35,000 per annum + paid mileage

• 40 hours a week / 52 weeks per year

• Company Pension, Healthcare, Life Insurance, 25 days holiday, plus an extra day off for your birthday

You’ll also benefit from:

• Working for a fast growing, ambitious company. There is no ceiling here in terms of where you can take your career
• A dedicated L&D team to support you in developing your skills including apprenticeships and training courses that are available for everyone.

Please note, we do expect all staff to share their commitment of safeguarding and promoting the welfare of children/young people and an enhanced DBS disclosure will be sought by the company.

Contact us about this vacancy
Kat Kantorova
07548 963 089
kat.kantorova@pineapple-recruitment.co.uk

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as a Recruitment Agency.