General Manager

General Manager

Location: Worcester

Salary: £32,000 - £35,000 per annum

Department: Front of House

Reporting to: Owner

About the Role

Here at Pineapple Recruitment, we are delighted to be recruiting on behalf of an authentic, vibrant new Italian restaurant opening in Worcester.

We are seeking an energetic, guest-centric General Manager to take the reins of the dining room. This position is crafted for a natural host and mentor who thrives on the restaurant floor, drives revenue, and builds local brand buzz. You will lead the front-of-house team, coach staff to deliver exceptional service, and manage daily administrative essentials, all with zero late-night cashing up, banking, or complex accounting, which are handled centrally.

Key Responsibilities

• Floor Leadership & Guest Journey: Lead peak services from the front as the primary host; champion warm Italian hospitality, nurture relationships with regulars and VIPs, manage table pacing, and resolve guest feedback on the spot.
• Staff Training & Development: Design and deliver the pre-opening induction; run ongoing masterclasses on regional Italian dishes, wines, aperitivi, and service steps; mentor new team members and build upselling confidence across the team.
• Commercial Drive & Social Media: Maximise dining room revenue (covers, spend per head, wine, and digestivo sales); build local neighbourhood partnerships; capture organic behind-the-scenes content for Instagram and TikTok; actively monitor online reviews.
• Rotas & Scheduling: Create balanced, timely weekly FOH rotas aligned with forecasted covers and event bookings; manage shift swaps, annual leave requests, and training hours efficiently.
• Stock & Inventory: Manage front-of-house beverage stock (wine, spirits, beer, soft drinks) and service consumables (glassware, menus); complete regular stocktakes, track wastage, and place replenishment orders.
• FOH Administration: Oversee reservation systems and ensure daily compliance records (allergen logs, hygiene checklists, training sign-offs) are rigorously maintained.

What We Are Looking For

• Proven Experience: A strong track record as a General Manager, Deputy General Manager, or Assistant General Manager within a high-quality, fast-paced restaurant environment.
• Natural Hosting Instinct: A visible floor leader who prioritises being face-to-face with guests over sitting behind an office desk.
• Italian Food & Wine Fluency: A genuine passion for Italian culinary culture, regional wines, and aperitivo service.
• Commercial & Social Acumen: Commercially astute with an eye for social media content creation and a natural flair for local networking.
• Organised & Tech-Savvy: Confident using rota management apps, reservation platforms, and beverage stock systems.

To apply for this exciting opening and lead Worcester’s newest Italian dining destination, submit your CV today.

Pineapple Recruitment is acting as a Recruitment Agency on behalf of our client for this vacancy.