Fleet Administrator - Worcester

Job Title: Fleet Administrator - Worcester 
Salary: 27,000 to 30,000
Hours: 37.5 per week 


Package Description
This is a fantastic opportunity for a well-organised and motivated individual who is keen to take ownership of our fleet management and employee benefits administration. The role is ideal for someone who excels in delivering exceptional customer service and is ready to support our staff with their benefits and fleet needs.

• Hours: Monday to Friday, 9 am - 5 pm (37.5 hours per week)
• Holiday: 25 days annual leave plus bank holidays
• Benefits: Private Medical Insurance, Life Insurance, High Street discount scheme, and an additional day off for your birthday

Job Introduction
This role is a great opportunity for individuals pursuing a career in Human Resources with a particular focus on fleet administration and employee benefits. You’ll play an integral part in managing our suite of benefits, supporting our clients Total Reward offering, and ensuring compliance across all benefits and fleet processes. This position is ideal for a candidate seeking both personal and professional growth in a structured HR environment.

Main Responsibilities

• Employee Support: Provide top-tier customer service to employees and managers, responding to and escalating queries as needed.
• Customer-Facing Role: Respond to phone and email inquiries, addressing queries from both staff and parents regarding fleet services and benefits.
• Fleet and Benefits System Management: Maintain accurate and up-to-date records of employee benefits and fleet information in our relevant systems.
• Compliance and HR Matrix: Support compliance by working in line with a structured HR Matrix, which outlines benefit eligibility and fleet access based on roles. Strong attention to detail is essential to ensure all records meet the required standards.
• HR Support: Assist the People Team with additional administrative tasks, ensuring smooth operations.
• Internal Communications: Draft and distribute communications to promote various benefits and initiatives, including updates on procedures, benefits changes, and new offers.
• Collaboration: Build and maintain strong working relationships with departments across the business to support company-wide initiatives.
• Fleet Coordination: Provide administrative support for both commercial and company vehicles, ensuring that fleet operations run smoothly and meet the business’s needs.

The Ideal Candidate

• Strong attention to detail and ability to maintain accurate records
• Flexible and capable of adapting to changing tasks based on business needs
• Excellent time management skills, able to prioritise tasks both independently and as part of a team
• Strong communication skills, both in-person and over the phone
• Ability to work within a compliance matrix, upholding standards and processes
• Prior experience in Fleet Services or fleet administration