Duty Manager - Cirencester

Job title: Duty Manager
Location: Cirencester
Hours: Full‑time, 42.5 hours per week including evenings and weekends
Employment Type: Permanent
Salary: OTE £37,570 per year

About Our Client

Our client is a luxury, family‑run countryside destination set within 150 acres of beautiful farmland. With a hotel, spa, cookery school, restaurants, and a working farm, they offer an immersive, nature‑led experience for guests from the UK and around the world. Their culture is warm, collaborative, and rooted in exceptional hospitality, seasonal living, and a deep connection to the land.

The Role

Our client is seeking a warm, professional, and guest‑focused Duty Manager to join their team. This is an exciting opportunity to be part of a passionate hospitality environment dedicated to delivering exceptional guest experiences.

Positioned within the beautiful guest spaces, this role acts as a vital bridge between Guest Relations and Food & Beverage, ensuring every guest feels welcomed, supported, and cared for from the moment they arrive. You’ll also handle a range of administrative duties, including responding to enquiries, managing reservations, and ensuring the team is fully prepared for service with a clear understanding of guest needs.

Key Responsibilities

• Acting as a welcoming and professional point of contact for all guests

• Supporting both Guest Relations and Food & Beverage teams to ensure seamless service

• Managing guest enquiries, reservations, and pre‑arrival communication

• Ensuring the team is fully briefed and prepared for each service

• Maintaining exceptional standards of presentation and hospitality

• Handling guest feedback with confidence, warmth, and professionalism

• Overseeing the smooth running of daily operations across guest‑facing areas

• Upholding the highest standards of organisation, safety, and service delivery

Key Skills & Traits

• Naturally warm, welcoming, and guest‑focused

• Excellent communication and interpersonal skills

• Impeccable personal presentation

• Strong attention to detail

• Good computer literacy and written communication skills

• Proactive, intuitive, and able to anticipate guest needs

• Previous hospitality or guest‑facing experience is advantageous

• A passion for hospitality, seasonality, produce, and sustainability

Benefits

• Exceptionally generous monthly service charge bonuses

• 28 days’ annual leave + an additional day off for your birthday

• Healthy, delicious meals on duty prepared by in‑house chefs

• Employee assistance and wellbeing programme

• Access to financial, debt, and legal advice

• High‑quality, sustainably made uniforms

• Free on‑site staff parking

• Team rates to stay at the property (£150 per night), extendable to family

• 50% off food in the estate’s restaurants

• Cookery School classes for £40 (for you + one guest)

• 50% discount on spa treatments

• 40% discount on retail products

• Annual staff Christmas party with dinner, drinks, music and dancing

• Reward & recognition programme with weekly prizes and monthly cash bonuses

• Tailored investment in your professional development

• A beautiful countryside location with plenty of space to relax during breaks

Why Join Them

• A warm, caring, and supportive team culture

• A stunning natural environment and inspiring workplace

• A company that values learning, growth, and progression

• A business rooted in sustainability, nature, and seasonal living

• The opportunity to play a key role in delivering exceptional guest experiences

• Strong values: Consideration, Consistency, Integrity, Pride, Aspiration

How to Apply

If this role feels like the right fit for you and you have the relevant experience, please apply today.

Contact us about this vacancy
Kat Kantorova
07548 963 089
kat.kantorova@pineapple-recruitment.co.uk

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as Recruitment Agency.