Drawing Room Manager in Ascot

Job Description

Our client is a 5* luxury traditional country house hotel with an eccentric spirit. Our client values are the fundamental spirit on how they reach their goals. As an ambassador of the company you will be entrusted with their values and expected to further enrich their "We Care culture": Passion - Personality - Respect - Working Together - Innovation

We are looking for a Drawing Room Manager to join our client in Ascot.

About the role:

As a Drawing Room Manager you will be responsible for the smooth running of all services in the drawing room, to develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximize business potential, to act as an ambassador of the Hotel with guests, colleagues and suppliers.

Salary: £ 40,000 per annum / 40 hours a week

Main responsibilities:

* Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards
* Mentor, train & coach team members
* Manage shift coverage, work load & resource distribution within & across team
* Interviewing, hiring, induction & succession planning of staff
* Manage departmental budget, P&L, Payroll
* Work closely with the Director, F&B to achieve efficient staffing levels and manage the desired levels of performance.
* Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.
* Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records
* Manage & monitor an effective billing and cash management system i.e. Micros point of Sales
* Proactively monitor & respond to guest comments & feedback
* Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards
* Review & update menus to reflect Hotel status, industry trends & guest needs
* Manage & maintain excellent condition & care of furniture, fixtures & equipment etc.
* Manage appropriate stocking & usage of linen, glassware, china & silverware
* Ensure all team members display excellence in personal grooming & hygiene
* Contribute to the preparation & implementation of F&B marketing plan
* Plan, implement & monitor sales promotions & marketing activities as needed
* Manage day-day brand business to maximize sales
* To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions
* To provide effective day-to day communication with guests, colleagues & teams


* Hotel School diploma or equivalent
* Previous luxury/5 star hotel experience essential
* Excellent knowledge of food and wine
* Customer orientated
* Excellent Interpersonal skills
* Experience of complaint handling/problem solving
* Leadership experience
* Training skills
* Good listener
* Motivational
* Immaculate presentation
* Experience of POS

Benefit package:

* complimentary stays per year
* discounts in F&B, spa and horse riding
* pension scheme
* chiropodist and osteopath visits
* free meals whilst on duty

Pineapple Recruitment are recruiting for this role on behalf of our client and are acting as Recruitment Agency.

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  • Location Icon Location Berkshire, United Kingdom
  • Salary Icon Salary £40000 - £40000
  • Reference Icon Job Reference REF1153
  • Calendar Icon Posted on Posted on 15 March 2024
  • Category Icon Category Hospitality
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