Our client is looking for a skilled and experienced Coffee Shop Supervisor with excellent customer service skills. Leading their team of Coffee Shop Assistants, you will be the person that sets the tone for the day, and ensures that your team are constantly delivering excellent customer service and hitting your sales targets.
Hot and cold drinks, pastries, cakes, tarts, biscuits and hot and cold seasonal dishes are served daily. All the breads, croissants and pastries are made using organic flour. Choose from sandwiches, salads, panini, hot pies, soup and other seasonal hot dishes for lunch. Traditional afternoon teas are available and most allergies are catered for.
All of our clients' food is handmade in their kitchens and bakeries Using seasonal and wherever possible local ingredients. No artificial colourings or additives are used.
Visitors are welcome to enjoy the tea rooms without purchasing an entry to the gardens.
General Purpose
Ensuring the delivery of excellent customer service in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers/orders, staff activities and shop environment.
In return for your hard work, our client offers:
- Secure employment contracts
- Wages which keep up with the National Living Wage
- Full training and opportunity to develop within the business
- Free meal on duty
- 20% off all products
- Discounted Cookery School Courses
- Employee Wellness Programme for 2024, a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group
AREAS OF RESPONSIBILITY
Supervisory duties:
- Be responsible for shop stock/products and ordering replacement stock
- Liaising with Managers, Area Managers and other staff
- Preparing Rotas for staff (being mindful of target hours)
- Responsible for meeting sales targets alongside the Manager
- Attend Supervisors Meetings
- Be responsible for the social media output of the coffee shop
As a keyholder, open up coffee shop for service:
- Take delivery of goods from the wholesale unit and display / put away. Report any shortages
- Stock rotation and check dates on products
- Display products and price
- Amend menu board with specials / remove any out of stock items
- Do fridge checks and temperature checks on delivery
- Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)
Deliver excellent customer service whilst:
- Answering telephone enquiries and taking orders over the telephone
- Waiting on tables
- Preparing food and drinks (check temps in line with company Food Safety guidelines)
- Clearing tables and washing up
- Engaging with customers
Finishing up by:
- Ensuring entire shop is clean and tidy, items are replenished for the next day
- Sweep / mop floors
- Clean toilets, mop floor (in relevant shops)
- Tidy and clean outdoor areas
- Tidy stock room
- Check all equipment is cleaned and switched off
- Place orders with Head Office for stock items / products
- Log waste
- Cash up and place cash in safe place
- Lock up
Our client is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving their online and wholesale customers. Opened in 2014, Our Client now runs 15 sites across Berkshire and Hampshire, with their strong community-led values, and people-first approach separating them from their competitors. They are committed to holding themselves to the highest standards with regards to the environment and sustainability, with all of their food made by hand by thier incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to their customers by dedicated, healthy and happy staff. They are Real Living Wage employers.
Pineapple Recruitment is handling this recruitment on behalf of our client and is acting as a Recruitment Agency for this role.
Location Berkshire, United Kingdom
Salary £12.38 - £12.38
Job Reference REF1503
Posted on Posted on 05 September 2024
Category Hospitality