Pineapple Recruitment are delighted to be partnering with a rapidly growing business to recruit a Client Services Administrator. This role is highly administrative and data driven. You will spend your day navigating CRM systems and key software to ensure tickets are routed correctly, client data is pristine, and service level agreements (SLAs) are met.
Role Overview: Delivering exceptional service to clients is at the heart of the business. As a Client Services Administrator, you will be the backbone of client service operations. You will play a dual role: helping smoothly onboard and mobilise new client sites and acting as a vital point of contact for ongoing client administration and issue resolution.
Key Responsibilities: Client Site Mobilisation:
Onboarding Administration: Coordinate the administrative setup for new client sites, ensuring all asset data, contact info, and site specifics are accurately uploaded into the CRM.
Documentation: Create and maintain site-specific standard operating procedures (SOPs) and client profiles within the internal knowledge base.
Ongoing Client Support & Administration:
Ticket Management: Monitor the incoming service desk queue in the CRM, triaging tickets based on urgency, and assigning them to the appropriate technical teams.
Client Liaison: Act as a friendly, professional first point of contact for clients checking on the status of ongoing issues or requesting administrative updates.
Data Integrity: Regularly audit client records, open tickets, and system data in the CRM to ensure everything is accurate and up to date.
Reporting: Assist in pulling weekly or monthly performance reports, tracking key metrics like response times and client satisfaction.
Pricing: Responsible for vetting changes to pricing, in coordination with the Procurement Team, ensuring that client records and systems are kept up to date.
Skills & Qualifications:
CRM Experience (Highly Preferred): Prior experience working within a service desk or ticketing environment, specifically using CRM platforms (such as Halo CRM, ServiceNow, Jira, or similar).
Administrative Excellence: Exceptional organisational skills with a sharp eye for detail, you notice the small typos or missing data fields that others skip over.
Communication Skills: Strong written and verbal communication skills; you can translate technical updates into clear, polite messages for clients.
Problem-Solving Mindset: A proactive attitude toward sorting out administrative roadblocks and finding answers.
Tech Savvy: Proficient with Microsoft 365 (Word, Excel, Outlook, Teams).
What’s on Offer
25 days holiday plus bank holidays, plus your birthday off
Company pension scheme
Free lunch (when working in the office)
A supportive team culture
Opportunities to grow your career
If of interest, please apply for a confidential discussion. Pineapple Recruitment Ltd is recruiting for this role on behalf of our client and is acting as a Preferred Recruitment Agency on an exclusive basis.
Location Worcester, United Kingdom
Salary £26000 - £26500 Per Annum
Job Reference REF3021
Contract Type Permanent
Posted on Posted on 07 August 2026
Category Contract Catering