Care Home Hospitality Manager- Norwich

Hospitality Manager

Location: Norwich
Salary: £35,000
Contract Type: Permanent
Benefits: Performance-related pay, additional bonuses based on excess profit

Introduction

Are you an experienced Hospitality Manager with a passion for delivering outstanding service? Do you thrive in a dynamic environment where you can lead hospitality operations to create an exceptional experience for residents? If so, we have the perfect opportunity for you!

As a Hospitality Manager, you will oversee all aspects of hospitality operations, ensuring that residents receive a first-class experience. This includes managing food service, activities programmes, housekeeping, and maintenance to the highest standards. The ideal candidate will have proven experience in a similar role within a care home, hotel, or hospitality environment and be knowledgeable about employment laws, health and safety regulations, and industry best practices.

Reports to: Home Manager / Regional Hospitality & Lifestyle Manager

Key Duties and Responsibilities

• Lead and inspire the hospitality team, fostering a culture of compassion, empathy, and transparency.

• Create a welcoming environment that exceeds residents’ expectations.

• Oversee food service operations, working closely with the chef to ensure high-quality, nutritious meals are served on time.

• Develop and implement engaging activities that promote residents' well-being, social interaction, and enjoyment.

• Ensure the home maintains a high standard of cleanliness and an excellent first impression for visitors.

• Address maintenance issues promptly to keep the facility in top condition.

• Manage the hospitality budget effectively, meeting revenue targets while controlling costs.

• Build strong relationships with residents, families, and staff to enhance the community atmosphere.

• Ensure all staff receive the necessary training and support to perform their roles effectively.

• Maintain full compliance with all relevant health and safety regulations, employment laws, and industry standards.

Skills and Attributes

• Previous experience in a hospitality management role, preferably with some hotel experience.

• Excellent communication, leadership, and motivational skills.

• A genuine passion for engaging with residents and their families.

• Strong organisational and time management skills.

• A hands-on approach – this is not a desk job! We are looking for someone who thrives in an active, people-focused environment.

What Will You Gain?

You will be part of a supportive and caring team that values staff happiness and well-being, recognising that a positive work environment enhances the experience of residents. There will be plenty of opportunities for learning, development, and career progression, with structured processes in place to support your growth.

Benefits

• Comprehensive induction and training programme

• Opportunities for career development and progression

• Employee Assistance Programme

• Blue Light Card Scheme (enrollment fee reimbursed)

• Full DBS disclosure paid for by the employer

• Performance-related bonuses

• 25 days annual leave plus bank holidays

Apply today to join a team where you can make a real difference in the lives of residents while working in a dynamic and rewarding environment!

Pineapple Recruitment is recruiting for this role on behalf of our client and is acting as a Recruitment Agency in relation to this vacancy.