Vacancies

Business Support Assistant

Job Description

Job Description: Business Support Assistant

Salary: £25,000 per annum
Location: Worcester Head Office
Contract: Full-Time, Permanent

The Opportunity

Our client is a dynamic business services and strategic consultancy that partners with organisations of all sizes—from ambitious start-ups to industry giants. They specialise in solving real-world operational challenges across IT, Finance, HR, and branding with a smart, human-centred approach.

Due to exciting growth, they are expanding their Business Support Team. This role is the "heartbeat" of their operations, acting as the vital link between customers and technical departments. Whether you are looking to launch your career in a professional environment or you are an experienced coordinator seeking a supervisory path, this role offers a platform where your contribution has a direct impact on daily success.

Key Responsibilities

Customer Excellence: Act as the first point of contact via phone and email, providing high-quality support to resolve staff and customer queries efficiently.
Operational Triage: Manage and track support calls, ensuring complex issues are seamlessly transitioned to the correct specialist teams (IT, Finance, or Sales).
System Ownership: Take ownership of core platforms, including maintaining accurate data across business databases and updating service-specific information.
Process Improvement: Identify opportunities to make internal systems more efficient and assist in implementing these improvements as the team evolves.
Core Office Support: Handle essential administrative tasks and back-office functions that keep the Worcester Head Office running organised and smoothly.

The Ideal Profile

Professional Communication: You are comfortable and professional when speaking with people at all levels, both on the phone and face-to-face.
Accuracy & Detail: You take pride in the precision of your work, especially when entering data into live business systems.
Adaptability: You can switch quickly between tasks to meet business needs and are happy working both as part of a team and independently.
Ambition: You are eager to learn new systems and, for the right candidate, are interested in taking on supervisory responsibilities as the team continues to scale.

The Perks

Time Off: 25 days holiday + 8 Bank Holidays + your birthday off!
Flexibility: A 'buy or sell' holiday scheme.
Health & Security: Private medical insurance and life insurance.
Lifestyle: Access to high street discounts and a competitive pension scheme.
Growth: Fantastic learning and development support, including the chance to gain professional qualifications and enrol on a training programme.